ETHICS STATEMENT

The Wood Works Book & Tool Co is independently owned and managed. This web site is neither sponsored nor funded by our suppliers. We do not accept advertising on our web site. We aim to represent the products we sell fairly and assess them on merit. Any advice we might offer should not be taken as "expert" in the legal sense. Any brand preferences stated, and recommendations we offer, are our own and are based on the individual and accumulated expertise of our staff. If we ever decide to vary any of the above we will notify our customers on this page.

CAN I COLLECT GOODS?

Apologies but we are unable to accept any walk-in trade as I operate from a home with a shared access drive. We offer postage or courier deliveries across Australia and most of the world. Our days of running retail shops are in the past.

COVID NEWS

Our supply chains from across Australia and the world have been severely disrupted by the pandemic. This has occurred at a time when a great many people are grounded in lock downs and who naturally have turned their attention to doing some projects in their workshop. As noted below we only charge for what we ship when we ship so the advice is to get in the queue for items and note on the your order for us to re-confirm the order when the goods become available in case you have sourced the items elsewhere or changed your mind.

PRIVACY, SECURITY

We will never deal in or divulge the contact or payment data of any of our customers. We do not store customer credit card data other than for the time it takes to process and a couple of weeks following for any error management on our behalf. Paper records of credit card transactions are burnt by us.

CATALOGUE ITEMS & PRICES

We provide our product catalogue and prices in good faith, however, items occasionally become unavailable and we reserve the right to vary prices as necessary. We guarantee to send all goods in saleable condition. Prices stated are in Australian dollars. For exported goods purchased with the use of a credit card the exact cost of your purchases will only be accurately known when the currency exchange is made by your issuing bank.

ORDERS PLACED WITH A SUPPLY DEADLINE

Please contact us via email at time of order if your order is required by a deadline. We support numerous artisan makers across the world many of whom are small manufacturers and often may not have much depth of stock on hand. Some items are made to order. This may cause delays in supply.

ORDER CONFIRMATIONS

All orders successfully placed on our site will have a confirmation emailed to the email supplied on the order. Please note that there are numerous hardware and software versions, settings and platforms in use by customers which handle incoming mail over which we have no control. This can mean that order confirmations are not received which can cause confusion and, in some cases, duplicate orders are placed. Please check in particular your spam or junk folder. If you do not receive a confirmation within a couple of minutes of placing your order please email or phone us.

OUR PRODUCT RANGE

We fill around 85% of orders from stock however it will be clear to shoppers that the business plan we adopt determines that we offer specialist product ranges in depth. For example we list around 1500 made-to-order rasps from Liogier in France and over 130 sizes of one pattern of hex shank augers from Fisch in Germany. There is no business on earth which would stock the full range of these items. We take the view that customers prefer to see and have access to order from the the full range of tools rather than from a handful of best sellers.

STOCK ON HAND INDICATION

Unfortunately we are too small a business to have an inventory control system which offers on our web site real-time advice on stock on hand. Please email or call for stock availability.

BACK ORDERS

Back orders ship freight free. We will assume, unless you indicate otherwise at time of order, that you wish all ordered items to be dispatched as they become available until completion of order. If you prefer to wait until all the goods are available and can be shipped together, please indicate so at time of order.

TIMING FOR CHARGING ORDERS

Unlike most retailers, we do not automatically charge you at the time you place your order. We charge all orders manually and charge credit cards only on receipt of an order when we have stock on hand or expect stock soon. Charging for items with supply issues will occur only when we can ship.

DISPATCH

We will on-charge our delivery costs to the customer. We will confirm at the time of order the method of dispatch, should this be necessary. Depending on consignment weight, volume and whether goods are deemed as 'dangerous goods' (and are therefore unable to be sent via air), we dispatch by post or by courier. Please contact us for particular delivery preferences. In the absence of a delivery instruction we will choose the delivery method. Insurance may be specified by the customer, which we can arrange and on-charge.

DELIVERY DELAYS

The delivery channels open to us including Australia Post and the national couriers still depend on humans and knowledge, morale and service levels vary. We have no control over these issues. For all deliveries we suggest planning well ahead so that sufficient time is allowed for delivery delays.

EXPRESS POST & PARCEL POST

We offer an Australia Post Express Post service using trackable satchels which have a next working day delivery claim applicable only to certain postcodes across Australia. Better still all Australia Post satchels now have a weight limit of 5 kilogrammes. Please refer to Australia Post at http://auspost.com.au/parcels-mail/delivery-areas.html to confirm whether your post code is included. Please also note there are other benefits to using this service - it is trackable and for customers in WA, FNQ and the NT, Express Post (yellow) satchels are often cheaper than regular mail. Note that Australia Post now also offers tracking on Red Parcel Post satchels which offer good value to WA, NT and FNQ customers.

CONSIGNMENTS RETURNED UNCLAIMED

Note that provided we accurately address consignments as per our customer's order any consignments returned to us, the sender, noted as unclaimed by either courier or Australia Post, means we may at our discretion refund the invoiced value of goods returned provided they remain in a saleable condition. If the customer wishes we will re-ship the goods to the customer on a cost recovery basis.

INTERNATIONAL ORDERS - FEES AT DESTINATION

When we ship goods out of Australia we charge for the cost of goods and shipping and insurance if opted for. We have no control over the taxes and charges levied at destination and these costs are the responsibility of the purchaser.

MISSING GOODS

Provided we accurately carry out the instructions detailed in the order we receive from customers, we cannot be held responsible for lost or missing orders. Please opt for insurance if desired.

DOMESTIC INSURANCE

If you wish your goods to be insured please indicate on the order form.

AUSTRALIAN GOODS & SERVICES TAX (GST)

Shoppers placing orders from within Australia will have the 10% Australian Goods & Services Tax included in their shopping cart and on their invoices. Shoppers placing orders with Ship To addresses outside Australia will be offered Tax Exempt prices in their carts.

PAYMENT

We accept VISA, MasterCard, American Express, Australia Post Money Orders and, by arrangement, Electronic Transfer of Funds to our bank.

REFUNDS

We will gladly exchange faulty goods or make a full refund, however, we cannot be liable for goods damaged or lost in transit. To protect against this, insurance may be specified at the time of placing an order.

BOOKS & DIGITAL MEDIA

Please choose with care as we cannot refund or exchange these purchases.