About Us

ETHICS STATEMENT

The Wood Works Book & Tool Co is independently owned and managed. This web site is neither sponsored nor funded by our suppliers. We aim to represent the products we sell fairly and assess them on merit. Any advice we might offer should not be taken as "expert" in the legal sense. Any brand preferences stated, and recomendations we offer, are our own and are based on the individual and accumulated expertise of our staff. If we ever decide to vary any of the above we will notify our customers on this page.

 

PRIVACY

We will never divulge the individual contact or payment data of any of our customers. We do not store long term any customer credit card details unless customers opt for this when purchasing.

 

CATALOGUE ITEMS & PRICES

We provide our product catalogue and prices in good faith, however, items occasionally become unavailable and we reserve the right to vary prices as necessary. We guarantee to send all goods in saleable condition. Prices stated are in Australian dollars. For exported goods purchased with the use of a credit card the exact cost of your purchases will only be accurately known when the currency exchange is made by your issuing bank.

 

ORDERS PLACED WITH A SUPPLY DEADLINE

Please contact us via email at time of order if your order is required by a deadline.  We support numerous artisan makers across the world many of whom are small manufacturers and often may not have much depth of stock on hand. Some items are made to order.  This may cause delays in supply.

 

OUR STOCK RANGE

We fill around 85% of orders from stock however it will be clear to shoppers that the business plan we adopt determines that we offer specialist makers product range in depth, for example around 1500 rasp options from Liogier in France. We make no claim to have available ex-stock the full range of products we list.

 

DISPATCH

We will on-charge our delivery costs to the customer. We will confirm at the time of order the method of dispatch, should this be necessary. Depending on consignment weight, volume and whether goods are deemed as 'dangerous goods' (and are therefore unable to be sent via air), we dispatch by post or by courier. Please contact us for particular delivery preferences. Insurance may be specified by the customer, which we can arrange and on-charge.

 

EXPRESS POST & PARCEL POST

We offer a speedy Australia Post Express Post service which is applicable only to certain postcodes across Australia.  Please refer to Australia Post at http://auspost.com.au/parcels-mail/delivery-areas.html to confirm whether your post code is included.  Please also note there are other benefits to using this service - it is trackable and for customers in WA and the NT, Express Post (yellow) satchels are often cheaper than regular mail.

Note that Australia Post now also offers tracking on Red Parcel Post satchels which offer good value to WA, NT and FNQ customers.

 

INTERNATIONAL ORDERS - FEES AT DESTINATION

Note that when we ship goods out of Australia we charge for the cost of goods and shipping and insurance if opted for.  We have no control over the taxes and charges levied at destination and these costs are the responsibility of the purchaser.

 

MISSING GOODS

Provided we accurately carry out the instructions detailed in the order we receive from customers, we cannot be held responsible for lost or missing orders. Please opt for insurance if desired.

 

DOMESTIC INSURANCE

If you wish your goods to be insured please indicate on the order form.

 

BACK ORDERS

We will assume, unless you indicate otherwise at time of order, that you wish all ordered items to be dispatched as they become available until completion of order. If you prefer to wait until all the goods are available and can be shipped together, please indicate so at time of order.

 

AUSTRALIAN GOODS & SERVICES TAX (GST)

Shoppers placing orders from within Australia will have the 10% Australian Goods & Services Tax included on their invoices. Shoppers placing orders with Ship To addresseses outside Australia will be offered Tax Exempt prices in their carts.

 

PAYMENT

We accept VISA, MasterCard, Amex, Cheques drawn on an Australian bank, Australian Postal Orders and, by arrangement, Electronic Transfer of Funds to our bank.

 

REFUNDS

We will gladly exchange faulty goods or make a full refund; however, we cannot be liable for goods damaged or lost in transit. To protect against this, insurance may be specified at the time of placing an order.

 

BOOKS & DIGITAL MEDIA

Please choose with care as we cannot refund or exchange these purchases.